P.T. NUTRISI BELANDA INDONESIA, also doing business under the tradename jakartapetfoods™ and jakartapetfoods.com™, hereinafter collectively represented and referred to as “PT NBI”, having its operational office in Kawasan Gading Serpong, Ruko Alicante Blok A. No.7, Medang, Pagedangan, Tangerang, BSD, Banten 15334, Indonesia, is a private limited liability company, registered with NIB number 1011210018087.
PT NBI is a trading and service company in dog and cat food and related pet supplies for the territory of the Republic of Indonesia.
As PT NBI attaches much importance to providing quality products and associated support services to the benefit of its respected clients, partners and customers in Indonesia, PT NBI is of the opinion that it is important to have clear “rules of the game”; both for PT NBI and for its clients, partners and customers. These rules of the game are stated below in the General Terms and Conditions of PT NBI, which at any time can also be requested from PT NBI.
1.1 In these General Terms and Conditions, “PT NBI” shall mean: the private company with limited liability P.T. NUTRISI BELANDA INDONESIA, trading under the name of jakartapetfoods™ and jakartapetfoods.com, having its operational address in Kawasan Gading Serpong, RUKO ALICANTE Blok A. No.7, Medang, Pagedangan, Tangerang, BSD, Banten 15334, Indonesia.
1.2 In these General Terms and Conditions, the “Other Party” shall mean: the party on whose instructions or on whose behalf or the party with whom PT NBI has entered into an agreement.
1.3 In these General Terms and Conditions, “purchase/agreement” shall mean: the purchase or delivery agreement between the Other Party and PT NBI, whereby PT NBI undertakes to sell one or more products.
1.4 In these General Terms and Conditions, “products” shall mean: all products to be supplied and/or services to be rendered to the Other Party under an agreement between PT NBI and the Other Party.
1.5 These General Terms and Conditions apply to all offers and deliveries from PT NBI, and to all agreements therewith, under whatever name.
1.6 The applicability of the Other Party’s purchasing or other general conditions is specifically excluded.
1.7 Aside from and supplementary to the provisions outlined in Article 1.4., these General Terms and Conditions also remain applicable in the event that the Other Party has accepted the validity thereof under previous agreements concluded with PT NBI.
1.8 If these General Terms and Conditions are deemed applicable, they will apply equally to all future legal relationships between PT NBI and the Other Party.
1.9 Varying conditions will only form part of the agreement between PT NBI and the Other Party provided always that they have been expressly agreed to in writing by PT NBI.
1.10 Any varying conditions that have been agreed to by PT NBI will apply only with respect to the agreement under which they arose, and therefore not in relation to future legal relationships. 1.11 If any provision of these General Terms and Conditions is wholly or partially void or is avoided, the other provisions will remain fully in effect.
1.12 Any situation that arises between Parties that is not provided for under these General Terms and Conditions or if there is a lack of clarity concerning the interpretation of one or more provisions of these General Terms and Conditions, then the situation must be assessed in the spirit of the General Terms and Conditions, or the provision or provisions concerned.
1.13 If at any time PT NBI does not demand strict compliance with these General Terms and Conditions, this shall not be construed as meaning that these General Terms and Conditions do not apply or that PT NBI has relinquished its right to demand such compliance in other instances.
1.14 These General Terms and Conditions also apply to third parties engaged on behalf the execution of the agreement, who can directly invoke the conditions.
2.1 All offers from PT NBI are subject to contract unless expressly mentioned, and should only be regarded as an invitation to make an offer, whereby the agreement is established if and as soon as PT NBI accepts the offer, or executes the agreement.
2.2 All offers remain valid for 30 (thirty) days, unless expressly provided otherwise.
2.3 Nevertheless, PT NBI shall have the right at all times to withdraw an offer within five days.
2.4 An offer will be deemed to have lapsed if the product to which the offer relates is no longer available in the meantime.
2.5 All prices referred to in an offer are in Indonesian Rupiah (IDR), including VAT (PPN) and other government levies. They exclude all dispatch costs, freight charges, storage, security, administration and packing charges. Such charges are in respect of deliveries ex-warehouse or other storage facility, unless stated otherwise.
2.6 An offer will not be binding on PT NBI if it can be reasonably assumed by the Other Party that the offer or a part thereof contains a mistake or an obvious clerical error.
2.7 The content of all offer documents such as drawings, descriptions or specifications is intended to be as accurate as possible, but is nevertheless for information purposes only and it is non-binding.
2.8 Offers do not apply automatically to future orders.
3. Formation of an agreement
3.1 An agreement will be deemed to have been concluded upon acceptance by PT NBI of a proposal from the Other Party, based on its offer, and/or an order from the Other Party.
3.2 Such acceptance must be confirmed in writing or via an electronic means of communication.
3.3 PT NBI shall be at liberty to refuse orders without giving reasons.
3.4 When making an offer and/or placing an order, the Other Party shall duly accept the applicability of these General Terms and Conditions and waive the applicability of its own General Conditions pursuant to Article 1.5. of these General Terms and Conditions.
3.5 Where the offer from the Other Party and/or the order placed by same contains provisos or changes in connection with the offer made by PT NBI, the agreement will not be deemed to come into effect until such time as PT NBI has confirmed in writing to the Other Party that it expressly agrees with such provisos and/or changes, notwithstanding the provisions of Article 3.1.
3.6 Supplementary verbal agreements will be deemed not to have been made.
3.7 PT NBI shall only be bound by agreements concluded by an intermediary person (representative) on its behalf with the Other Party subject to express confirmation thereof and agreement therewith in writing by PT NBI.
3.8 Agreements concluded by staff who have not been duly authorised to do so will not be binding on PT NBI except where expressly confirmed and agreed to in writing by PT NBI. Such non-authorised staff are deemed to include all employees and staff members who have no representative authority under the registered details in the Commercial Register of the Chamber of Commerce.
3.9 Agreements are never entered into on an exclusivity basis except where this has been expressly agreed.
4. Industrial and intellectual property rights
4.1 PT NBI shall reserve all rights and powers deriving from the Copyright Act and other regulatory measures pertaining to intellectual and/or industrial property rights. No data or materials which PT NBI makes available to the Other Party within the framework of an offer and/or an agreement may be used by the Other Party, copied or made available to third parties or otherwise brought into the public domain unless expressly agreed to in writing by PT NBI.
4.2 Where no agreement has been concluded with the Other Party following upon the provision of an offer, the Other Party shall be obliged, within fourteen days of the offer period and at its own expense and risk, to return to PT NBI all data and documents received from same, subject to a penalty of IDR 5 million per day (upon expiration of said period of fourteen days).
5. Performance of the Agreement
5.1 PT NBI shall perform the agreement to the best of its knowledge and ability.
5.2 In so far as required for the proper performance of the agreement, PT NBI shall be at liberty to assign third parties to execute the agreement wholly or in part and/or to involve third parties therein.
5.3 The Other Party shall be responsible for ensuring that PT NBI is furnished promptly and fully with all of the particulars cited by PT NBI as being necessary for the performance of the agreement or which ought to be appreciated within reason by the Other Party as being of such importance.
5.4 Where such particulars that are deemed necessary for the performance of the agreement are not furnished by the Other Party to PT NBI on time, PT NBI shall be at liberty to suspend performance of the agreement and/or to pass on the extra costs ensuing from the delay to the Other Party in accordance with the standard rates.
5.5 Where agreed that the agreement will be performed in phases, PT NBI shall be at liberty to suspend performance of such parts as pertain to a subsequent phase until such time as the results of the preceding phase have been approved in writing by the Other Party.
5.6 Notified delivery times are as precise as possible but indicative only. Therefore, they should not be regarded as strict deadlines. Where a delivery is overdue, the Other Party should first give PT NBI a written notice of default and afford it a reasonable period within which to remedy the default. In the event of overdue deliveries, the Other Party shall not be entitled to defer payments, to terminate the agreement or to seek damages.
5.7 Delivered products may vary in terms of the specifications and description provided in the accepted order and/or agreement, providing this is in accordance with standard and accepted practice in the industry. PT NBI will in any event be deemed to have complied with its (delivery) obligations if the difference between the quantity sold and the quantity supplied is no greater than 10%.
5.8 Where changes are made to the order by the Other Party, PT NBI shall be at liberty to pass on the ensuing (extra) costs to the Other Party and to adjust the delivery time accordingly. Where an order is cancelled by the Other Party, PT NBI shall be at liberty to charge 10% of the order price (incl. VAT) in cancellation costs, notwithstanding its right to seek additional compensation, including in respect of loss of profits. Order changes and cancellations must be notified in writing.
5.9 The delivery or handing over of the products will be deemed to have taken place as soon as they have been placed at the disposal of the Other Party, either at PT NBI or at another storage facility. As and from that moment, the Other Party shall bear the risk of any loss or damage or fall in value of the products. All products therefore are transported at the expense and risk of the Other Party regardless of any notices to the contrary in the transport documents.
5.10 Partial deliveries shall be permitted.
5.11 In order to prevent any loss of quality to the purchased products, the Other Party undertakes to store, display and maintain the products under proper conditions as per product storage instructions, conform prevailing industry best practices and standards, and where applicable, in accordance with the prevailing laws and regulations of the Republic of Indonesia.
6. Prices and payment
6.1 All PT NBI prices are expressed in Indonesian Rupiah (IDR), including VAT (PPN) and other government levies. Additional charges, such as dispatch costs, freight charges, storage, security, administration and packing charges, will at all times be listed separately by PT NBI.
6.2 All prices must be agreed to in writing. If not, they do not apply.
6.3 If an agreement is entered into without agreeing on a price, then PT NBI is entitled to univocally determine a reasonable price for the Purchase.
6.4 After an agreement has been concluded, if changes occur which lead to cost price increases that are not attributable to PT NBI, it shall be at liberty to adjust the agreed prices accordingly. PT NBI shall promptly notify the Other Party in writing of any such cost price increases. In the event of cost price increases of more than 10%, the Other Party shall be entitled to terminate the agreement by notice in writing within seven days of receiving such notification from PT NBI.
6.5 Invoices must be paid in the invoiced currency as specified by PT NBI within thirty (30) days of the invoice date and without any discount deductions, unless expressly agreed to otherwise in writing.
6.6 PT NBI shall be at liberty to issue invoices on a periodic basis.
6.7 PT NBI is entitled to separately invoice each delivered product.
6.8 In the case of a composite offer or quote, PT NBI is under no obligation to execute part of an agreement at a corresponding part of the price.
6.9 The Other Party shall be expressly prohibited from setting off any claims it may have against PT NBI against amounts invoiced by PT NBI.
6.10 No dispute regarding the invoiced amount shall entitle the Other Party to suspend its payment obligations.
6.11 In the event of any late or non-payment of invoices, the Other Party will be placed in default by operation of law. PT NBI shall then be entitled to payment of 1% of the unpaid invoice amount per month, as from the due payment date until the date on which payment is made in full.
6.12 PT NBI is also entitled to charge the Other Party all reasonable (extrajudicial) costs as a result of a late delivery, in addition to the principal and interest. If PT NBI engages a third party to collect the debt, then the Other Party shall also owe extrajudicial costs. The collection charges amount to 15% of the unpaid amount, with a minimum of IDR 5 million. If PT NBI has incurred higher costs, to the extent reasonably necessary, these costs will also be chargeable to the Other Party.
6.13 All payments made by the Other Party to PT NBI will first be applied by way of settlement of all interest and costs due, and subsequently those invoice amounts which have been outstanding for the longest period, regardless of any other description applied thereto by the Other Party.
7. Retention of title
7.1 Ownership of the products supplied under the terms of the agreement shall only transfer to the Other Party once all claims, including interest, costs and penalties imposed thereunder have been properly discharged by or on behalf of the Other Party. The Other Party shall be obliged to take due care of the products until such time as this has been done. All costs in connection with the products, including any damage thereto during the period that the ownership thereof has not yet been transferred, will be payable by the Other Party.
7.2 Under no circumstances shall the Other Party be at liberty to dispose of the products supplied by PT NBI until all such debts have been discharged. Neither shall it be at liberty to offer the products on hire, on loan or to otherwise encumber same, or to establish any pledge and/or undisclosed pledge in respect of same.
7.3 Should third parties proceed to enforce rights in relation to the products for which a retention of title applies under this Article, the Other Party shall notify PT NBI immediately thereof in writing and do everything that is reasonably possible to safeguard the property rights of PT NBI. The Other Party also undertakes to insure all goods delivered under retention of title against fire, explosion and water damage, and against theft and to provide a copy of this insurance policy at PT NBI’ request. PT NBI will be entitled to any payments made by the insurer. The Other Party undertakes to provide its full cooperation to doing everything that is necessary or desired in this respect. Should it transpire at any stage that it has failed to comply with one of these obligations, the Other Party shall forfeit an immediately payable penalty of 10% of the principal without any judicial intervention being required.
7.4 PT NBI shall be at liberty at all times to claim ownership of the products delivered under the terms of the agreement and to remove or cause the removal of such products from the Other Party, if the Other Party fails to meet its contractual obligations or in the event of any apparent failure, inability or unwillingness on its part to make (prompt) payment. If PT NBI wants to exercise the ownership rights referred to in this article, the Other Party will give its unconditional and irrevocable permission to PT NBI, and third parties designated by PT NBI, to access all the locations where PT NBI’ properties are located and to reclaim them. The Other Party shall be obliged to cooperate herewith, subject to a penalty of IDR 5 million per day or part thereof that it remains in default of this obligation.
7.5 The recovery of products under the terms of this article does not affect PT NBI’ right to seek compensation under the provisions governing an attributable failure to comply with a contractual obligation.
8.1 Before any delivery is made or prior to proceeding with the delivery or performance of the agreement, PT NBI shall be at liberty at all times if it deems this necessary to seek adequate security in order to guarantee the Other Party’s compliance with its payment obligations. This provision also applies where credit has been sought.
8.2 Should the Other Party refuse to furnish the requisite security, PT NBI shall have the right to regard the agreement as terminated, notwithstanding its right to seek damages in respect of expenses and loss of profits.
8.3 PT NBI shall be at liberty at all times to seek payment in advance.
9. Inspections, claims and guarantee
9.1 All products to be supplied by PT NBI shall be delivered in accordance with the description, quality and quantity set out in the accepted order and/or agreement.
9.2 The Other Party shall be obliged forthwith upon delivery to check whether the quality and/or quantity of the delivered products is in accordance with the agreed arrangements.
9.3 Claims shall also mean: all complaints on the part of the Other Party concerning the quality of supplies.
9.4 Claims concerning the condition of the supplied products should be forwarded in writing to PT NBI within two months of delivery thereof. No rights may be enforced or claims made by the Other Party in respect of claims submitted after this time or by other means. In such cases, the products will be deemed to have been received in good and proper order. Claims submitted in writing must be as detailed as possible in the description of the defects in order that PT NBI may be in a position to respond adequately thereto. The Other Party shall be obliged to facilitate PT NBI in its investigation of the relevant defects.
9.5 Under no circumstance may claims be used as a reason for suspending payment in respect of supplied products.
9.6 Legitimate claims may only be made in relation to products that are still at the delivery stage and have not been improperly and spuriously used or stored.
9.7 Abnormalities deemed acceptable or unavoidable in the industry may not be used as legitimate grounds on which to base claims.
9.8 In the event that the product in question is faulty (this being attributable to PT NBI) and the relevant claim has been notified both promptly and properly by the Other Party, PT NBI (at its option) shall replace or repair the product or pay an alternative compensation to the Other Party. The ownership of products that have been replaced shall revert (once more) to PT NBI.
9.9 The aforesaid guarantee applies only with respect to products within Indonesia.
9.10 The Other Party shall forfeit its rights under the guarantee if it fails to meet its obligations under the agreement.
9.11 Should it transpire that a claim is unfounded, the costs arising in connection therewith, including the inspection costs incurred by PT NBI, will be payable in full by the Other Party.
The Other party is not entitled to give third parties any information regarding the specific substantive aspects of the agreement, including the manner in which the agreement was affected, and the means whereby it was established. Purchaser is also obliged to impose confidentiality on its employees and other persons concerned with the performance of the agreement.
11.1 Liability shall only extend to (direct) losses sustained by the Other Party for which PT NBI is attributable, on the understanding that it can only cover losses for which it is insured or for which it ought to have been insured within reason, having regard to the norms that apply in the sector.
11.2 In the event of liability, PT NBI shall only be obliged to comply with the warranty obligations provided for in Article 9.
11.3 PT NBI shall not be liable in any event for any indirect losses, including consequential losses, loss of profits, missed savings or any loss due to business interruption. The Other Party should, if required, insure itself against such losses.
11.4 PT NBI shall not be liable for any loss arising from willful damage or gross negligence on the part of auxiliary persons.
11.5 PT NBI shall not be liable for any loss arising from damage caused by auxiliary persons and/or fellow suppliers prescribed by the Other Party.
11.6 PT NBI shall not be liable in respect of any loss arising from defects or unsuitable items stemming from the Other Party, whether prescribed by the Other Party or pertaining to a supplier prescribed by the Other Party, nor in respect of any non-delivery or late delivery of such items.
11.7 PT NBI shall not be liable for any loss and/or damage arising from incorrect use of products as a result of the Other Party’s failure to meet the obligations mentioned in Article 5.11. The Other party indemnifies PT NBI against liability.
11.8 PT NBI is not liable for any loss and/or damage as a result of using incorrect and/or incomplete information that was provided by the Other party, unless PT NBI should have known about the incorrect and/or incomplete information.
11.9 The Other Party shall indemnify PT NBI against any third-party claim for damages which ought to be covered by the Other Party under these General Terms and Conditions, including any violation of intellectual and industrial property rights of third parties. The Other Party shall be liable for all costs that arise in this connection.
11.10 PT NBI shall not be liable for any loss or damage to its supplied products which is due to external causes, including but not limited to (extreme) weather conditions.
11.11 PT NBI shall not be liable for any advice it may give or is provided on its behalf unless it has expressly confirmed this advice in a separate note to that effect.
11.12 Any loss or damage to be compensated by PT NBI will be moderated accordingly in the event that the amount that is payable by the Other Party is too low in proportion to the extent of the damage sustained by the Other Party.
11.13 Unless agreed otherwise, no liability shall attach to PT NBI upon expiration of a period of six months after the date on which the agreement has ended following delivery, termination or cancellation.
11.14 The limitation of liability of the provisions laid down in this article also apply on behalf of PT NBI with regard to third parties engaged in the execution of the agreement, who can directly invoke the limitation of liability.
12. Suspension, termination, cancellation and force majeure
12.1 Should the Other Party fail to comply with its contractual obligations either wholly, completely or promptly, PT NBI shall be at liberty, subject to notification in writing, to suspend its deliveries, even if a fixed delivery deadline had been agreed.
12.2 Should PT NBI opt for suspension, it shall bear no liability whatsoever for any ensuing loss or costs.
12.3 Should the Other Party fail to comply with its obligations either wholly, completely or promptly under the agreement concluded with PT NBI, PT NBI shall be at liberty, subject to notification in writing, to terminate the agreement, without court intervention being required.
12.4 In the event of liquidation, or (any application for) a suspension of payments or bankruptcy or any attachment levied against the Other Party or any other circumstance as a result of which the Other Party is no longer able to freely dispose of its assets, PT NBI shall be at liberty, independently of the above, to terminate the agreement forthwith and with immediate effect or to cancel the order or the agreement, without any obligation on its part to pay any compensation. In such circumstances, all debts owed by the Other Party to PT NBI shall be immediately due and payable.
12.5 In the event of any unforeseen circumstance as a result of which the Other Party or PT NBI cannot be expected, in accordance with the requirements of reasonableness and fairness, to demand full performance of the contract by PT NBI, and/or the Other Party, the Court may order PT NBI and/or the Other Party to terminate the agreement wholly or in part.
12.6 In the event of such termination, the parties’ reciprocal claims will become immediately payable. PT NBI has the right to immediately repossess all of the products that it owns.
12.7 Should PT NBI opt to terminate the agreement; it shall bear no liability whatsoever for any ensuing loss or costs.
12.8 Should PT NBI terminate the agreement due to an attributable breach, the Other Party shall be liable for all direct and indirect losses sustained by PT NBI, including loss of profits and transport costs.
12.9 PT NBI shall not be obliged to comply with any obligation towards the Other Party if it is prevented from doing so due to a circumstance for which it is not at fault or for which it is attributable according to Indonesian law, a legal act, or generally accepted standards.
12.10 In these General Terms and Conditions, force majeure shall mean, in addition to its interpretation under the law and case law, all external circumstances, foreseen or unforeseen, in respect of which PT NBI can exercise no influence, and consequently is unable to comply with its obligations. Force majeure shall include but not be limited to the following: war, war risk, terrorism, riot, quarantine, epidemics, acts of war, fire, water damage, flooding and other weather conditions, work strikes, factory occupation, import and export impediments, (inter)national government measures, lack of raw materials, defects in machinery and other breakdown in production or any circumstance as a result of which PT NBI does not receive a service on which its own services rely, or if such service proves to be too late or inadequate, transport difficulties.
12.11 PT NBI shall notify the Other Party as soon as possible in the event of a force majeure event.
12.12 PT NBI shall be at liberty to suspend performance of its contractual obligations for the duration of the force majeure event. Should this period last longer than three months, each of the Parties shall have the right to terminate the agreement without having to compensate the other party for any ensuing loss or damage.
12.13 Where PT NBI has complied in part with its contractual obligations or is still in a position to do so at the time of the commencement of the force majeure event, and an independent value can be attached to the said part-completed and/or yet to be completed service, PT NBI shall be at liberty to issue a separate invoice in respect of the part-completed and/or yet to be completed service and will not be obliged to supplement what is missing. The Other Party shall be obliged to pay this invoice as if it were part of a separate agreement.
13. Assignability of rights
13.1 PT NBI is, at all times, in any case in the event of its transfer, entitled to transfer the agreement with the Other Party to a designated third party. The Other party will provide its full cooperation to this transfer.
13.2 The Other Party’s rights and obligations deriving from an agreement concluded with PT NBI may not be assigned to third parties in the absence of permission from PT NBI.
14. Electronic mail (e-mail) and electronic data traffic
14.1 Unless parties have agreed otherwise, the communication (sending and receiving messages whether or not including attachments) between the Other party and PT NBI within the framework (of the performance of) the agreement may (also) occur by means of electronic mail. This communication is subject to the following provisions:
(a) a message sent by electronic mail is deemed received by the addressee, if the sender has received a confirmation of receipt of the message (by means of electronic mail) or has otherwise received confirmation of receipt of the message from the addressee;
(b) in the event of doubt concerning the accuracy or completeness of a message received by electronic mail, the contents of the sender’s message will be decisive.
14.2 PT NBI is not responsible for the correct, complete and/or timely transfer of a message sent by electronic mail.
14.3 PT NBI shall take all reasonable measures to prevent third parties from taking noting of the contents of messages and attachments sent by electronic mail, but cannot guarantee that third parties cannot take note of the information. PT NBI is not liable for any loss and/or damage as a result of a third-party taking note of the contents of the messages and attachments.
14.4 If the agreement is executed via an electronic means of communication, either as agreed between Parties, or because PT NBI is required to do so in accordance with Indonesian law, PT NBI shall take all reasonable measures to prevent malfunctions, delays, damage or modification to the data upon sending or receiving the data, both in regard to the relationship with the Other Party and third parties. However, PT NBI can exercise no influence on the electronic means of communication and/or computer systems via which electronic data is transferred. Accordingly, PT NBI shall not be liable for any loss and/or damage as a result of using electronic data traffic as a tool via which the agreement is executed.
15. Amendments to the General Terms and Conditions
15.1 PT NBI reserves the right to amend these General Terms and Conditions and/or to add further provisions. The amended General Terms and Conditions will apply to current agreements with respect to the Other Party as of thirty (30) days after it has been notified of these changes, unless the Other Party notifies PT NBI in writing that it objects against the amended General Terms and Conditions. In the latter case, the Other Party has the right to terminate the agreement as soon as the amended Terms and Conditions come into force, however only if this results in a significant increase in the obligations arising from the agreement on the part of the Other Party.
15.2 If the Other Party objects to the amendment on time without terminating the agreement in the correct manner, then the unchanged Terms and Conditions will continue to apply between parties until the agreement is terminated.
16. Rules on the settlement of disputes
16.1 All disputes arising in connection with offers and deliveries or in connection with agreements between PT NBI and the Other Party, and all follow-ups thereto in respect of which these General Terms and Conditions are applicable in whole or in part, shall be subject exclusively to Indonesian law, even where an obligation is being performed wholly or in part in another country or if the Other Party has its place of business there.
16.2 All disputes arising in connection with offers and deliveries or in connection with agreements between PT NBI and the Other Party, and all follow-ups thereto in respect of which these General Terms and Conditions are applicable in whole or in part shall be referred to the District Court of Tangerang, Banten, Indonesia, provided that the sub-district court thereat is competent to deal with the dispute in question.
If there are any questions regarding these Terms and Conditions, you may contact us using the information below:
Kawasan Gading Serpong
RUKO ALICANTE Blok A. No.7
Medang, Pagedangan, Tangerang, BSD
Banten 15334, INDONESIA
T: (021) 55 688 663 (Care Team)
55 688 716, 55 680 619 (Office)
WA: (0813) 8959 7585
OCBC NISP # 634800013332
First Version 1.0 – January 20, 2020
Last updated: Version 2.2 – December 14, 2021